Questions & Answers

General Information

Gulf Insurance Group-Kuwait’s head office operates from 7:30 a.m. to 3 p.m. For more information on our branches and their respective working hours, kindly call 1802080.

  • What are the payment options available online?

Visa, Masters & KNET.


  • Estimated  delivery time for online applied policies?

48 working hours.

Travel Insurance

  • How will I receive the policy?

An SMS will be sent containing the policy number.

A link will be sent via email containing the policy documents.


  • I have made a payment and the money was deducted but, I received an error message and couldn’t print the policy.

Kindly contact the Call Center at 1802080 and inform them, in turn the call center will do the following:

Validate the payment with the Finance Department– Information: needed KNET or MasterCard/VISA, amount paid and the last 4 digits of the card used.

If the payment is received, a manual override can be made where the Casualty Department prints and manually issues the payment to the customer.

 

  • I have encountered an error while making a payment.

Check your bank account to verify whether any money has been deducted. If any deductions were made, proceed with contacting the Gulf Insurance Call Center at 1802080. If no deductions were made, then there may have been other external issues (connectivity etc.)


  • I entered incorrect information and a modification needs to be made to the policy.

Kindly to contact 1802080 and coordinate with the Casualty Department. In some cases, you may have to visit the Gulf Insurance Head Office to update and retrieve the rectified policy.

 

  • I have purchased a policy and would like to cancel it (prior to its inception date)?

Kindly visit the Gulf Insurance Head Office and you will be guided to the Casualty Department. Please bring the associated passport for verification of non-usage.

 

  • If I cancel my policy, will I be refunded?

An administration fee of KWD 1/- will deducted in all cases and, if the policy was not used (no usage), the rest of the payment will be refunded.

 

  • What is meant by travel insurance usage?

Usage commences the minute the travel insurance is used to issue a visa, regardless of any subsequent events and/or time lapsing until/post the inception date.

 

  • I am entitled to a claim, what do I do?

Kindly verify whether your policy is endorsed by Gulfassist or AIG.


For example, if the policy was made online, it will be endorsed by GulfAssist.

Gulf Insurance branches and head office may issue AIG/GulfAssist.


AIG – Head to Khurafi building, 5th floor. Contact :22474260

GulfAssist – Visit GIG HQ casualty department. Contact: 22961738

       • All event related reports

       • Policy document

       • Passport photocopy

       • Exit of Kuwait/Entry of destination stamps.

       

  • How do I upgrade my policy to include larger geographical limits?

Visit Gulf Insurance head office Casualty Department to cancel the first policy, create a new policy and payment the difference.

 

  • Do Family package policies have geographical limits?

Family policies cover the entire world. (Limited to a 50K USD maximum payable limit).

 

Marine Insurance

  • To apply for new jet ski or boat TPL insurance

This can be done online or you can visit any of our branches.

 

  • TPL Marine policy modifications

This must be done at the Casualty Dept. in the Gulf Insurance Head Office.

  • Prices:
  • Third Party Liability (TPL) Jet ski 24.5KWD – Legal liability KWD 10,000/-.


TPL boats that are covered:

  • 14KWD premium – liability cover KWD 10,000/-. (Parked Home and not a bay)

  • 25KWD premium – liability cover KWD 30,000/-.

  • 34KWD premium – liability cover KWD 50,000/-.

  • 66KWD premium – liability cover KWD 100,000/-.


  • Gold comprehensive marine insurance claims/evaluations?

Kindly visit the Gulf Insurance Head Office, Casualty Dept.


  • Claims related to marine?

Kindly visit the Gulf Insurance Head Office, Casualty Dept.

Motor TPL Insurance

  • Policy Delivery time.

48 working hours

  • Payment failure approach

Kindly contact the Call Center at 1802080 and inform them, in turn the call center will do the following:

Validate the payment with the Finance Department– Information: needed KNET or MasterCard/VISA, amount paid and the last 4 digits of the card used. If the payment is received, a manual override can be made where the Casualty Department prints and manually issues the payment to the customer.